Privacy Policy

1. About Policy

This Privacy Policy outlines how we ("Vidyakul", "site", "app", "website", "we," or "us") collect, use, and protect your information when you visit or use our platform, ‘vidyakul.com’. It explains what information we collect, how we use it, and your rights regarding your privacy. We encourage you to review this policy carefully to make informed decisions about sharing your personal information with us.

Vidyakul is a marketplace for online learning, providing services that allow you to enroll in a variety of courses published by us.

2. Your Consent

By using our website, app, or services, you consent to the collection, use, and disclosure of your personally identifiable information in accordance with this Privacy Policy. This includes:

• Site Information: Any data related to your use of the platform, such as enrollment details or usage patterns.
• Course Information: Any data generated during course participation, including interactions with course tutors, fellow users, and other content submitted to meet course requirements.

We are committed to safeguarding your privacy and ensuring that your data is handled securely.

3. Changes to this Privacy Policy

We reserve the right to modify the terms of this Privacy Policy at any time. Any updates to the policy will be communicated to all registered users via email. We encourage you to review this Privacy Policy periodically to stay informed about any changes. By continuing to use our services after updates are made, you:

• Acknowledge the revised Privacy Policy.
• Agree to comply with and be bound by the modified terms.

We value your feedback and welcome any questions or comments regarding this Privacy Policy. If you wish to contact us, please reach out via email at info@vidyakul.com.

4. Information Vidyakul Collects and How It Is Used

Browsing Without Registration

You can browse our website without registering or revealing any personally identifiable information. We do not collect personal information from visitors unless it is voluntarily provided in accordance with this Privacy Policy.

Providing Information for Requests

If you request company or product information, inquire about specific services, or provide feedback, you may need to share contact details. This information is used solely to:

• Fulfill your requests.
• Send additional information about our services or courses you may find relevant.

Creating an Account

Certain services require you to register and create an account. To do this, you must provide specific personally identifiable information, which may include (but is not limited to):

• Name
• Email address
• Phone number
• Address
• Geographic location

For ease of use, Vidyakul allows login via third-party authorization platforms like Truecaller. With your consent, we may access information such as your name and email address from these third-party platforms.

Uploaded Files and Communication

Files you upload to our platform (e.g., pictures or comments for doubt-solving or discussion forums) are used to:

• Facilitate communication.
• Improve your learning experience.
• Address your questions regarding courses.

We ensure this information is never sold, traded, rented, or disclosed to third parties, nor used for personal gain.

Use of Personally Identifiable Information

We may use your personal information for the following purposes:

• Registering you for services and course enrollment.
• Verifying your authority to access courses and services.
• Notifying you of updates and improvements.
• Personalizing your experience by showing content tailored to your region.
• Providing notices regarding purchased or potential future services.

With your consent, your personally identifiable information may also be shared with tutors to facilitate course delivery.

Automatically Collected Information

Vidyakul may automatically collect and analyze data regarding your general usage of the platform. This includes:

• Usage patterns (features accessed, frequency of visits, transaction types).
• Traffic volume.
• Browser type and language.
• IP address and operating system.
• Statistical information related to product and course interactions.

This data is collected and analyzed in aggregate form, which does not personally identify you. Aggregate data may be shared with third parties to help improve their offerings and our services but will not include any personally identifiable information.

Contact List Access

We access your contact list to enable you to quickly select and share referral codes. This is solely for aiding referral sharing, and we do not store your contact list information on our servers.

5. Access to Contacts

As part of our Refer and Earn program, we may request access to your contact list. This feature is designed to help you easily invite friends and family to join our platform by sharing referral links directly from your contacts.

Access to your contacts is:

• Completely Optional: You can choose whether or not to grant this permission.
• Limited to Your Action: Contact access is used only when you actively engage with the Refer and Earn feature.

We do not store, share, or use your contact information for any purpose other than facilitating the referral process. Your privacy and data security remain our highest priority.

6. Disclosure of Your Information

We value your privacy and are committed to protecting your information. Vidyakul will share your Personally Identifiable Information (PII) with third parties only as outlined in this Privacy Policy. We do not sell, trade, rent, or disclose your information except under the circumstances described below:

Service Providers

We may share your PII with trusted service providers and third parties who help us deliver our services. For example, we may provide order or enrollment details to third parties who assist in operating our website, fulfilling your requests, or delivering services on our behalf.

Legal and Safety Obligations

We may disclose your PII:

• When required by law enforcement, judicial authorities, or to cooperate with legal investigations.
• If we believe in good faith that such disclosure is required or permitted by law or legal processes.
• To protect the rights, property, reputation, or safety of Vidyakul, its users, or others.
• To defend or enforce our legal rights or your obligations.
• If required to meet mandatory professional or regulatory standards.

With Your Consent

We will disclose your PII to a third party only with your prior consent for specific purposes.

Business Transactions

In the event of a sale, merger, or transfer of all or part of Vidyakul’s assets or stock, your PII and Non-Personally Identifiable Information may be included as part of the transferred assets.

Fraud Protection and Legal Agreements

We may disclose PII to enforce our agreements, including this Privacy Policy and website terms and conditions. This may include sharing information with other companies and organizations for fraud prevention and credit risk reduction.

Non-Personally Identifiable Information

We may share aggregated, Non-Personally Identifiable Information, such as customer demographics, traffic patterns, and website usage data, with advertisers or other third parties to help them understand and improve their offerings.

Use of Cookies

We use cookies to store your preferences, enhance your experience, and improve your future visits.

Access to Contact List

If you opt to use the Refer and Earn program, we may temporarily access your contact list to help you share your referral code. This information is never stored or used for any purpose beyond facilitating referrals.

7. Third-Party Links

Our site, services, and courses may include links to third-party websites or resources that are not operated or controlled by Vidyakul (“External Web Sites”). These links are provided solely for your convenience and do not imply any endorsement or approval of the content, services, or entities associated with those External Web Sites.

Please note the following:

• Vidyakul does not have control over the content, practices, or policies of External Web Sites.
• We cannot guarantee the accuracy, relevance, or quality of the information or services provided by these third parties.
• You acknowledge that accessing these links is at your own risk, and Vidyakul is not liable for any issues arising from your interaction with External Web Sites.

We recommend reviewing the privacy policies and terms of service of any third-party websites you visit to better understand how they handle your information.

8. How Long Vidyakul Retains Your Information & How Secure It Is

Data Retention

We retain your personal data, including site and course information, for as long as necessary to:

• Provide our services.
• Comply with legal obligations.
• Resolve disputes.
• Enforce agreements with users.
• Meet retention requirements of applicable laws in relevant jurisdictions.

Course-related information is retained as outlined in the applicable sections above.

Data Security

We prioritize the security of your personal information and implement multiple layers of protection, including:

• Password Protection: User accounts are secured with robust password mechanisms.
• Secure Socket Layer (SSL) Encryption: Sensitive data, such as credit card information, is transmitted using SSL technology to ensure secure communication.
• Firewalls and Internal Restrictions: We employ firewalls and internal access controls to restrict unauthorized access.
• Limited Data Storage: After completing a transaction, sensitive data (e.g., credit card details, financial information) is not stored on our servers.

Limitations of Security Measures

While we strive to safeguard your data, it is important to acknowledge:

• No security system is entirely impenetrable.
• Unauthorized third parties may still attempt to breach our security measures or misuse your personal data.

Your Responsibility

Be mindful of the following to protect your information:

• Avoid publicly sharing personal details, as such information could be collected and used by others.
• Understand that Vidyakul is not responsible for unauthorized use of information you voluntarily post or make publicly accessible.

We continuously monitor and enhance our security protocols to mitigate risks and ensure your data remains protected.

9. Disclaimer Regarding NCERT Content

All NCERT books available on our platform are sourced directly from the official website of the National Council of Educational Research and Training (NCERT). These materials are freely accessible for public use as provided by NCERT, a governmental organization dedicated to supporting students and educators.

Key Points:

• No Modifications: We do not alter, rebrand, or modify the original content of these materials in any way.
• No Ownership Claim: Vidyakul does not claim ownership or copyright over the NCERT content. All rights, including copyright and authorship, remain with their respective authors and NCERT.
• Purpose of Use: We provide these resources solely to facilitate educational advancement in line with NCERT’s mission.
• Legal Compliance: Our use of NCERT materials adheres to the terms and conditions set by NCERT and applicable laws.

We encourage users to visit the official NCERT website for additional details or to directly access the original materials. Our platform respects and acknowledges the rights of NCERT and its authors, ensuring transparency and compliance in providing these resources.

10. Refund Policy

At Vidyakul, our mission is to deliver high-quality, relevant learning experiences for students worldwide. To ensure your satisfaction, we offer a 7-day refund policy on all course purchases.

Policy Overview

Students who are not satisfied with a course for any reason can request a full refund of the purchase price (excluding payment gateway charges). This policy is designed to provide value and assurance to students while ensuring fairness to our instructors.

How to Request a Refund

To request a refund, please send an email to info@vidyakul.com with the following details:

• Name of the course.
• Your Vidyakul account email address.
• Course purchase confirmation receipt.
• Reason(s) for requesting the refund.

Refund Process

• Your request will be reviewed and processed for approval within 2 weeks of submission.
• If approved, refunds will be credited to your account within 4 weeks.
• Alternatively, students can opt to receive the refund as Vidyakul credit to use for future course purchases. Refunds issued as Vidyakul credit will be processed within 3 days of approval.

Exceptions

While we aim to accommodate all valid refund requests, there are some situations where refunds may not be approved:

• If the student has completed the entire course or downloaded its content before requesting a refund.
• If a student has previously claimed a refund for the same course.
• If a student repeatedly purchases and refunds multiple courses over time.

Important Note

The refund policy is valid for 7 days from the date of purchase. Refunds cannot be issued for courses after this period.

Purpose of the Policy

This policy is intended to:

• Ensure students receive genuine value and satisfaction from Vidyakul courses.
• Protect instructors from misuse or fraudulent activities.

We encourage students to evaluate courses carefully and take advantage of this policy to make the most of their learning journey on Vidyakul.

11. Account Deletion

If you wish to delete your Vidyakul account, please follow the steps below:

Send a Request

Email our customer support team at info@vidyakul.com with the subject line "Account Deletion Request". Ensure the email is sent from the address associated with your Vidyakul account.

Verification and Confirmation

• Our team will review your request.
• We will contact you to verify your identity and confirm the account deletion request.

Account Deletion Process

• Upon receiving your confirmation, we will process your request.
• Your account will be permanently deleted within 96 hours of confirmation.

Important Notes

• Account deletion is permanent, and all your associated data, including purchases and progress, will be erased.
• If you have any questions or concerns about this process, feel free to contact our support team before initiating the request.

We are committed to ensuring the privacy and security of your data during this process.